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Customer Refunds Are Approved by Email but Never Reach the Accounts
A customer complains about an incomplete service, and the manager agrees to a partial refund by email. Customer service marks the complaint as resolved. The customer expects payment, but finance never receives the approval and the original sale remains unchanged in...
A Supplier Statement Shows More Debt Than the Company’s Accounts
The supplier sends a statement showing S$85,000 outstanding. The company’s accounts show S$62,000. Purchasing says several invoices are still being checked, finance believes a recent payment has already reduced the balance, and the supplier wants settlement before...
Audit Services Singapore: A Property Agent Shares Commission With Another Agency. What Should the Accounts Show?
A property transaction is completed, the client pays the commission, and part of that amount is passed to another agency under a commission-sharing arrangement. From an operational perspective, the transaction may appear straightforward. Finance receives the payment...
Staff Meals, Spoilage and Stock Transfers: Why Five Cafés Report Different Food Margins
Staff Meals, Spoilage and Stock Transfers: Why Five Cafés Report Different Food Margins The monthly outlet reports arrive, and one café appears to outperform the others by a comfortable margin. Its food costs are lower, its sales are healthy, and the owner wants the...
Your Furniture Business Takes Custom Orders. Is the Customer’s Deposit Enough to Cover a Cancellation?
A customer approves a custom dining table, chooses the timber and pays the deposit. Your team orders the materials, books workshop time and begins preparing the components. A few weeks later, the customer’s renovation is delayed, the required dimensions change or the...
Accounting Services Singapore: Your Car Workshop Buys Parts for Customer Jobs. Why Does the Stock Balance Keep Growing?
Your workshop is busy, vehicles are leaving on schedule, and suppliers keep delivering parts for approved repairs. Yet the monthly accounts show an inventory balance that continues to rise. Some shelves are crowded with unopened boxes, while other parts shown in the...
Your Retail Business Wants to Launch Its Own Brand. How Much Cash Will Be Tied Up Before the First Sale?
You already know which products sell well in your stores. Customers trust your recommendations, and a manufacturer has offered to produce a similar range carrying your own brand. The proposed purchase price looks attractive compared with what you currently pay...
Your Manufacturing Business Wants to Outsource Production. Will It Really Reduce Costs?
A supplier offers to manufacture a component for less than the unit cost shown in your production report. Your machines are ageing, recruitment has become difficult, and supervisors spend considerable time managing breakdowns and production delays. Outsourcing appears...
Audit Services: Your Trading Company Stores Goods in a Third-Party Warehouse. How Does the Auditor Verify Them?
Your trading company does not operate its own warehouse. Instead, a logistics provider receives shipments, stores your products and dispatches customer orders. Each month, the operator sends a stock report that your finance team uses to update the accounts. When the...
Your Finance Team Keeps Making Manual Adjustments. Is It Time to Review the Process?
The monthly accounts are nearly ready, but finance needs another day to make adjustments. A supplier expense has been recorded under the wrong department, payroll figures need to be reallocated, and a spreadsheet total does not agree with the accounting system. The...
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